Social Media Reversals

At work in Groningen
Ard at work: Ard Boer (left), New Music Labs, Groningen

Last week, I spoke here about attempts towards a formula for measuring social media engagement about a music artist on Twitter. That was one of the conversations I had with New Music Labs founder Ard Boer, whose Tribemonitor service tracks social media and online metrics for artists and labels.

I’ve been working on a small, IDEA-funded Knowledge Transfer project with New Music Labs to help think through new ideas and approaches for Tribemonitor.

Ard and I spoke at length about the idea of innovative strategies for independent artists in the social media space. At present, a default approach appears to be to do whatever it takes to get followed and increase your audience size.

Artists will encourage their fans to ‘Add me on Facebook, Follow me on Twitter, Sign up to my email list, Friend me on MySpace, Subscribe to my RSS feed, Go to my blog…’ and so on. The idea behind this strategy is that the artist can then continue to develop their fanbase as a discrete number of people, and communicate with them (broadcast to them) on a regular basis.

However, a reflective discussion with Ard about the realities and psychology at work within the social media space suggest that an alternative strategy can be identified. It’s one that has a potential to use the medium more effectively, and around which an innovative business development can be formed.

And that’s to turn the process inside out.

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The Cine-Excess of Dario Argento’s Suspiria

Our Wednesday research seminar this week was a presentation by Xavier Mendik of Brunel University. Xavier introduced a screening of the documentary Fear at 400 Degrees: The Cine-Excess of Dario Argento’s Suspiria.

Xavier was invited to our regular research seminar to talk about the strategies he has developed for knowledge transfer work around the Cult Film Archive and Cine-Excess, the company he has formed to restore and reissue significant cult films. The release includes DVD extras that are designed as educational and knowledge transfer devices. The formula is working well with interest in the film and its academic based extras leading to significant interest from relevant media and sales reaching audiences beyond the academy.

Dario Argento’s Suspiria (1977) classic cult Italian horror – a masterpiece of the modern macabre that uses excessive visual styles and even more excessive on-screen murders to create new pathways between art-house and atrocity. The documentary featured enough footage from the original to cause one member of the audience to “step outside for a breath of fresh air”.

Research group member, and chair of this week’s session, Oliver Carter commented: “I have followed Xavier’s work closely since the late 1990s and it was a pleasure to welcome him to this week’s session.  Xavier’s work with Nouveaux Pictures and the Cine Excess label  demonstrates the variety of possibilities knowledge transfer presents.  We are thankful for him taking time to come to the Birmingham School of Media and look forward to sharing our approaches to knowledge with him in the future.”

What does the future look like?

Digital Innovation Lab (job opportunity)

We don’t know what the future of digital marketing looks like, nobody does, really. You might say it’s all about touch or augmented reality but that’s already happening. What happens next? One of our latest projects will aim to find out by shaping the next big thing.

Over the next two years we will be working with leading marketing agency Clusta, to develop a digital innovation lab within their business. Breaking media firsts is a key part of what Clusta do; this project gives us and the agency a chance to build on these foundations and explore how we can make innovation processes the heart of a creative business.

Can you help shape the future of digital marketing?

The project is being realised through the Knowledge Transfer Partnerships scheme. We are currently recruiting an associate to work with Interactive Cultures and Clusta in developing the lab. The associate will be a recent graduate (or will be about to graduate) who will work day to day within Clusta establishing the lab, and eventually leading a small team of digital innovators, matching new uses of technology to client briefs. The associate will be supported by staff in the Interactive Cultures unit and User Lab at Birmingham Institute of Art & Design.

We are developing a number of KTP projects. If you would like to talk to us about how we could work with your business, through KTP or other approaches, please contact Annette Copper on or email .

Web 2.0 Seminar

Today we delivered the first event to be delivered under the Digital Champions project. Our project partner, Digital Birmingham, invited SME businesses to attend a breakfast seminar on the topic of Web 2.0 for business. The event attracted a range of businesses form across the city, with different levels of experience with digital technology and social media. Attendees were encouraged to share experiences and formulate ideas as to how they could each use social media in their business.

Before the workshop element of the event, I gave a short presentation outlining the project, and giving ten ideas for using social media within small and medium sized businesses. The presentation is below, but you may wish to view it on slideshare where you can also view my presenter notes.

This project was part of the “Working Neighbourhood Fund – Stimulating Demand Programme 2009/11 – Web 2.0 Presence” package of support being delivered on behalf of Digital Birmingham and Birmingham City Council.

Digital Champions for a Digital Birmingham

I will be spending much of the coming year or so working with companies across Birmingham on social media and web-based projects. The project, which I am delivering on behalf of Digital Birmingham, is a small part of a much larger programme utilising Working Neighbourhood funds managed by Birmingham City Council. The project will work with sixteen organisations between now and March 2011, and will also lead to a number of events; I will of course also be looking for opportunities to develop some academic outputs from the project.

What I will be doing

The project builds on our experiences in our recent project, the AHRC Knowledge Transfer Fellowship in New Strategies for Radio and Music Organisations. I will be demonstrating simple uses of technologies that could make a difference to companies. We will prototype new ideas for our partners, using simple and accessible technologies that could help to make life easier, open up new opportunities, or speak to different audiences. The prototypes will be informed by our research and teaching activities within Birmingham School of Media.

Why I’m doing it

My project’s aims are to demonstrate the usefulness of Internet technologies, especially social media technologies, to a wide range of business sectors; the wider project aims include innovation and business growth. My job-title, and the name used at Digital Birmingham, for this project is “Digital Champion”. I won’t be using that title an awful lot, firstly because modesty won’t allow and secondly because the real champions will be the companies I partner with. My project aims to stimulate and create something new in a wide cross-section of companies, and then to communicate this process to a wider business community; my partners in the project will be the true Digital Champions, inspiring their friends, their staff, and their business rivals to try something new.

Creating Demand

When I worked in industry, people would often come to me with a good idea that was a little vague and needed to be shaped. I had no way of helping them to form that idea without charging for my time, and their budget would mean that they only had one chance to get it right. Often good ideas would never get started because I couldn’t afford to invest time and companies couldn’t afford to risk money. I hope that the time I spend with my partners will provide a space for some innovation or change to happen that would not otherwise occur. My project will take the early risk, and leave the partner with something more formed and considered which they can then use as the basis of a new, commercial, partnership with a local firm. Successful projects will stimulate demand whether that be finding an agency to write code that’s above and beyond my skills and remit; hiring a social media consultant to take a role in developing more content; or working with audio and video producers on podcast content.

What I’m looking for

I’m looking for partnerships across the city, in all sectors of our business community, who might benefit from this project. They might wish to be a prototype partner, or might just wish to attend one of our forthcoming events for some inspiration. Do please leave a comment below, or email me (jon.hickman [at] bcu.ac.uk).

I have a number of companies I am specifically looking for, these include:

  • a T-shirt screen printing company
  • a professional services company with a well developed CSR programme
  • a company with a branch office overseas

This project was part of the “Working Neighbourhood Fund – Stimulating Demand Programme 2009/11 – Web 2.0 Presence” package of support being delivered on behalf of Digital Birmingham and Birmingham City Council.

Performance Media & English Social Café

Our first faculty Social Café was kick started by Interactive Culture’s Dr Paul Long, School of Media, who spoke about his interest in the MACE archive and discussed the possibilities and issues in working with and establishing archives within the faculty. This acted as a catalyst for debate and conversation amongst colleagues and was a great success.

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